Technical Analyst Team Manager – Quality Assurance
About the Role
We’re looking for a detail-orientated Quality Assurance (Team Manager) Analyst to join our Technical Corporate Services team, supporting our Logistics function. In this key role, you’ll be responsible for delivering great quality and safe products for our customers by managing, analysing, and reporting technical and quality data.
You’ll ensure the quality of fresh produce, horticulture, meat, fish & chilled products arriving into our depots meets our specifications. The role supports in driving a quality culture across logistics sites and managing a team of Quality Assurance Analysts based across the UK. By monitoring food safety compliance across global supply chains and translating complex data into clear management information, you’ll enable the Technical and Trading teams to protect customer safety, avoid brand risk, and make smart procurement decisions.
What You’ll Do
As a Quality Assurance Analyst (Team Manager), you’ll:
- Lead and support a team of Quality Assurance Analysts responsible for ensuring Morrisons products meet the required specification, ensuring appropriate action is taken where non-conformities are found, providing timely and accurate feedback to key stakeholders that drives continuous quality improvement.
- Ensure the QA team provides timely communication of product issues, enabling the business to protect customers and maintain product availability.
- Provide day to day coaching, guidance and operational support to drive capability, confidence and consistency.
- Collate, analyse, and report technical KPIs, customer complaints, and intake assessments on weekly, quarterly, and annual frequencies. Through trending and analysis, identify recurring issues and implement corrective actions with internal teams and suppliers.
- Provide objective, fit-for-purpose technical reports that help performance-manage suppliers and drive process and quality improvements.
- Manage governance for product specification systems to ensure accurate food safety due diligence across thousands of growers and hundreds of packing sites globally, and support Produce Technical Managers in issuing and validating QAS specifications.
- Review customer complaint trends, external and internal feedback, identifying product issues to alert teams to coordinate withdrawals or recalls when necessary - ensuring these are responded to and communicated in a timely manner.
- Develop, issue, and maintain clear, concise technical policies, standards, and procedures for internal and external stakeholders, overseeing delivery of internal and external training for Technical & Logistics teams.
- Build effective relationships across the business, influencing stakeholders (Logistics, Central, Suppliers), investigating and resolving quality & compliance issues, identifying and challenging practices that impact waste, availability and sales.
- Provide technical guidance and support operational decision-making on complex quality issues, balancing commercial, customer and food safety priorities.
- Lead continuous improvement initiatives to strengthen quality standards and improve operational ways of working.
- Act as the escalation point for quality concerns, providing practical solutions and ensuring issues are resolved efficiently.
- Champion Quality culture; building and sharing knowledge of quality, promoting product safety and compliance at all times.
- Attend relevant meetings (RDC, Central and Supplier) to review and communicate KPIs, quality performance and improvement actions.
- Support Technical projects and trials where required.
Key Relationships
You’ll work closely with:
- Produce and Fresh Technical Teams
- Produce Trading and Manufacturing Teams
- External Suppliers and Growers
- Food Safety and Compliance Teams
About You
You’ll be an analytical, quality-focused technical professional with strong data management capabilities and a sharp eye for detail.
You’ll have:
- Proven Quality Assurance background & knowledge gained in Produce / Fresh food industries and a desire to develop knowledge, passion and understanding of other fresh food categories.
- Proven experience in data management, trend analysis, IT systems, and technical reporting.
- Working knowledge of HACCP principles to support product safety and regulatory compliance.
- Excellent leadership, team management, communication and report-writing skills, with the ability to convey complex data clearly.
- Strong influencing and planning skills to keep Technical and Trading teams aligned to tight deadlines.
- The tenacity to follow up on issues, streamline processes, and reduce administrative burden.
- A strong sensory awareness (sense of taste and quality benchmark awareness) to champion customer expectations during product testing.
- A full UK driving licence for site support where required - this is a field-based role, with regular travel across the UK.
Additional -
Qualifications / Skills
- Knowledge of end-to-end supply chain - farm, supplier, logistics and store.
- Resilient and able to stay calm under pressure, with the ability to challenge effectively.
- Team player, self-motivated, flexible approach.
- Operational leadership
- Coaching and mentoring
- Change management and continuous improvement
- Stakeholder management and influencing
- Supplier relationship management
- Cross-functional collaboration
- Problem solving and decision making in a fast-paced operational environment
- Customer-focused approach - The ability to keep the customer at the forefront of all decisions.
We value your hard work and commitment, and in return, we provide:
🌴 Generous holiday entitlement
💰 Discretionary bonus scheme
🛒 15% discount in our supermarkets and convenience stores from the day you join us
💳 Additional 10% discount card for a friend or family member
🚀 Genuine career progression and development opportunities - read more about our Leadership School here
🍏 Subsidised in-store cafe or shop floor ranges
🚗 Free parking
💰Competitive pension and life assurance
🩺 Healthcare / Wellbeing benefits including Aviva Digital GP
🛍️ 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
🐶 Optional payroll charity donations
👪 A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
More about us
Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We’re unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.
We offer real opportunities to build your career across our stores, sites, and support teams. We’re a down-to-earth team that values hard work, reliability, and great customer service. If you’re friendly, dependable, and ready to get stuck in, there’s always More to Morrisons for you.
Reward & Benefits
We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.
Plan your journey
Hilmore House, Gain Lane, Bradford, United Kingdom, BD3 7DL
Learning and development is at the heart of our business
As you can imagine, Morrisons is a busy place to be. There’s lots going on - processes, changes, new initiatives, different ways of working. And that’s just on a Monday morning.
It means there’s a lot to learn. But learning isn’t just about understanding what’s involved in day-to-day workloads. It’s also about growing and developing in your career, too. That’s why we’ve made sure that learning and development is at the heart of our business. We’re here to make sure everyone has everything they need to be their best - and to go as far as they want.
Our DE&I workstreams
We're proud to have a diverse group of colleagues working here. We want everyone to feel valued in an environment where we promote respect, where they feel a sense of belonging, and feel celebrated as individuals.
These are the moments that matter to them - and they matter to us, too.
Everyone is welcome to get involved in our Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers workstreams, too. They’re designed to help us better reflect our customers, colleagues, and communities so we can become an even more inclusive business.
As a business, we love bringing people together. And we think it’s one of the biggest reasons to be part of our team.
Our Process
We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves.
Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing resourcing@morrisonsplc.co.uk.
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Find an opportunity that's right for you
Once you've found a role that's right for you, you can apply via this site. If it's your first time applying with us then we'll need all your essential information and we might ask you to upload your most recent CV. If you've applied for roles with us before then we should recognise you and you won't need to share these details again, unless something has changed that you need to update us on.
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Online Assessment (Customer Assistant roles)
After your application, we might send you an e-mail and ask you to complete an online assessment. This is typically a situation judgement test where we'll ask you ten questions with mutliple choice answers and takes around 10-15 minutes to complete. The questions will give you a feel for the types of scenarios you might encounter working in our stores - think customer first.
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Let's find out more
For some of our stores and site roles, if you've been successful with your application we might just e-mail and ask you to book a slot for your interview. For other roles our resourcing team will get in touch with you to find out a bit more about you and why you applied. They'll also answer any questions you might have about us and the role. After all, it's a two way process!
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Interview
Our interviews are typically face to face but can sometimes be virtual. Don't worry, we'll advise either way. Your interview can differ depending on the role or team. Part of the interview may include some competency questions against our Ways of Working (listed below).
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Final Stage
With some of our roles there might be a second interveiw. This tends to be for roles in our Head Office and some salaried positions across our stores and sites. As part of this second stage, we might ask you to complete a task, such as a SWOT analysis or something similar, and present it back during the interview. This helps us understand your approach and thinking about the role.
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Decision
Our resourcing team or the store or site you've applied to will be in touch with you as soon as they can to let you know the outcome. If you've been successful we'll share the details of our offer with you and follow up with everything you need on e-mail.
Ways of working
Our Ways of Working are like a set of values that define our core beliefs, guide decision-making, and shape our culture and how we operate.
Customer First - I care about our customers and do everything I can to meet their needs
Teamwork - I always play my part in the team, and I recognise we go further together
Working Freely in a Framework - I’m trusted to make my own decisions and encouraged to improve things for customers and for us
Care and Respect - We care more and try harder; for each other, for everyone around Morrisons
Listen and Respond - I take the time to talk with and listen to colleagues and customers, and always do the right thing for the them
Grow Sales, Low Cost - I understand my part in the end-to-end process and look for ways to drive improvement
Life at Morrisons offers more than you imagine.
We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.
Discover Head Office at Morrisons
Our stores aren’t the only place where the magic happens. You’ll find a proper buzz at Head Office in Bradford, too. This is where support for store colleagues begins, from those big board decisions on our business processes, right down to thinking up new ideas to help support our colleagues.
But what we love most about Head Office is that there are more functions than you probably imagine - from trading to marketing, finance to tech, and HR to property. And we all work together to make sure our stores and manufacturing & logistics sites have everything they need to succeed.
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