“I’m a Technology Analyst within Morrisons’ Commercial and Corporate team. My main focus is supporting Third Party Applications and Data Reporting, and I work with people from all around the business who use Third Party Applications to help them do their jobs.
A normal day for me involves making sure that the services we support are functioning correctly, and that users are able to complete their tasks - which then means we can continue to serve our customers to the best possible standard.
I joined Morrisons in January 2020, just before the pandemic and spent a few months working int the office before helping out with our response in everything from supporting frontline colleagues to working on our Doorstep Delivery service.
It has been an insightful year, and I’ve watched the business go above and beyond for the nation, especially when it came to mobilising the latest tech to help make our brilliant initiatives happen. Today, my team continues to support the internal systems that have a direct impact on Company Operations, from systems that generate promotions to those that manage the recipes we produce on Market Street.
What’s great about working in tech is that it plays an essential role at the heart of the business. And with the fantastic team structure in place together with lots of encouragement to build your knowledge and grow your career, the opportunities to develop across the wider tech team are huge.”
“As the Technology Director, it’s my job to introduce the kind of fresh tech that powers the retail side of our business and our Naturally Digital agenda. That includes everything from in store kiosks, our websites and partnerships with Ocado and Amazon, to our machine learning and data science functions, property and finance.
I want to make sure our customers are able to shop with us across every channel we operate, and converging our channels is going to be an exciting challenge as we continue building our digital shopping experience.
We’re also responsible for putting tech into the hands of everyone who works at Morrisons too, to help them do their jobs more effectively, get more from our data, and stay connected. Our Data & Reporting Technologies and Corporate Systems underpins the technology used by our People, Finance and Property functions too. It’s about helping our people make that customer experience even better, whether it’s ordering a coffee from our baristas with their phone, or picking recipes as well as meat from our butchers.
Our approach to tech at Morrisons means we’re in control of our own destiny. It allows us be more agile, to take an iterative approach, and to work at pace. And it means we have the opportunity to genuinely lead our industry.
Everyone expects things to happen quickly these days, and we’re here to deliver the tech that makes it possible.”
Kate dealt with Morrisons while working for an international shipping company – and liked what she saw. So when a role came up within Wholesale, Kate was quick to apply. Now, she’smoved onto a role as Head of Technology Instore Customer Experience, setting new standards in tech. As the more women enter the field, Kate’s leading the way.
Kate’s job is to make sure we have the technology to best serve customers in store. She sees that the right tech contracts are in place and keeps a close eye on her area’s IT trends.
Although Kate is understandably cautious about introducing change, she’s excited about the direction the business is taking and says digital focus has grown considerably. Kate also believes that Morrisons is showing young people that tech is a place where women are free to thrive. She cites the business’s strong female role models – and is fast becoming one herself.
With so much happening here, it’s perhaps no surprise that Kate says her future definitely lies at Morrisons. A major fan of the brand, Kate is proud of the role that technology plays in manufacturing Morrisons’ food and the business’s overall strategy.
“I’m a Technology Analyst within the Technology Supply Chain Team. My role is all about monitoring, analysing and reporting on the performance of our core applications and services.
Day to day, I’m in touch with all kinds of teams, colleagues and systems across Morrisons. Everyone here is encouraged to collaborate and be cooperative - it’s actually critical to my role and I wouldn’t be able to do what I do without it. The added bonus is that I’ve been able to build better relationships and expand my overall knowledge of the business.
Throughout the pandemic, I got involved in lots of different initiatives to help our business feed the nation. I spent time driving and delivering orders to customers, supporting our doorstep delivery programme, and working in-store to support frontline staff - all alongside working from home or the office when it was needed.
Before I joined Morrisons in January 2020, I knew we were a large and successful food retailer from Bradford. But it didn’t take me long to learn that the business has a huge influence in the whole of the UK in manufacturing, produce, digital, and more.
What I love about working here is that no two days are the same. I’m always learning and developing and the team structure here in tech offers constant support. Everyone goes above and beyond to help, and I’m looking forward to helping to develop even better ways of working in the future.”
Pravina works to make sure that the tech processes at Morrisons are fast, simple and smart to really improve both the customer and colleague experience.
Pravina's had a huge amount of support from the business to manage both home and worklife.
“As Senior Technology Delivery Manager within the Technology function. I focus on projects within Supply Chain and Logistics, and work with people from all around the business and in depots and stores, too. My job is to make sure that we have full end to end visibility of our stock, from when it’s manufactured, to when it leaves our stores in a customer's basket.”
“I joined Morrisons in late 2020, and COVID-19 meant my introduction to the business was pretty strange. But I was aware of the fantastic tech driven work that Morrisons have done throughout the pandemic, not least recognising the groups of teachers, NHS workers and other key workers by offering discounts and support.”
“Our projects are at the heart of Morrison's supply chain, which means I’ve helped play a role in #FeedingtheNation from my first day on the job. Without the infrastructure that we manage and deliver new functionality to, we would not have the right stock on our shelves at the right time for our customers - and that’s never been more important than it is right now.”
“What’s really been obvious from day one is that Morrisons is a great place to work. The move to the new 4 day working pattern is really forward-thinking. Everyone has lots of autonomy to make decisions, and there’s a real culture of learning and failing fast and working in agile ways. Things move really quickly in tech here, but there's a great sense of pride when you achieve something with your team. And because no two days are the same it’s always interesting.”
“I think my future in the business looks really exciting. I love learning about tech and about people, and ultimately, I'd love to head up a project delivery function. My line manager and team have been really supportive in ensuring I have everything I need - not just so we can deliver our projects, but so we can all develop ourselves, too.
“And I can definitely see me continuing to work within Morrison's flexible working structure to maintain my family life, extra curricular commitments and go on lots of lovely holidays once COVID allows me to!”
“As Technology Director here at Morrisons, I spend my time working on the tech that underpins our critical business areas, such as Manufacturing, Logistics and Supply Chain. I also help our Wholesale business to grow too.
The tech I look after is designed to help get our products into our stores in the most efficient way possible. Day to day, that means dealing with service incidents and programme delivery challenges, managing supplier relationships, and working with business stakeholders outside of our tech teams to help shape up how technology can support their plans.
I’ve got a great team around me, which makes it a great place to work. That was especially true during the pandemic when I represented tech on daily calls to coordinate our responses to the unfolding challenges. It was always inspiring to hear how our colleagues across the business were pulling together and continuing to help feed the nation.
My background is in software development, but I also used to work in a Morrisons store back in the 80’s when I was a teenager, so there’s lots of history there. Today, I get a lot of satisfaction and reward out of recruiting and developing future talent for the business. I’ve had fantastic support from my managers and peers over the years, and now I’m proud to be able to do the same for anyone who joins Morrisons.”
“I'm Head of Service Management within Enterprise Services, which means my role covers ServiceDesk, Incident, Problem, Change, Configuration, Service Design & Transition, Capacity and BC/DR Management.
In short, my team provides essential support to virtually every Morrisons colleague. That’s because we’re here when things go wrong, although we’d always prefer for them to go right!
I joined the business in September 2020 so I missed the biggest impact of the pandemic, but I was aware of how well our teams coped throughout as they worked to feed the nation, and it’s my goal to help that continue.
I was excited to join Morrisons, knowing that it was the UK's largest manufacturer, and that the business owned its supply chain. But what’s just as exciting is that I’m now responsible for driving through some huge operational and process improvements which will help us deliver even bigger things.
And what makes it even better is that I have a brilliant team who are committed to making a difference for our business every day. We have a lot to get done in the coming months but we're all up for it and keen to improve things wherever and whenever we can - and that includes learning, developing and growing as a team.”
I come from a traditional graphic design background, then moved into digital probably about 12 or so years ago. I spent a fair amount of time in the world of contracting and I picked up a contract here at Morrison's and they managed to convince me to stay - that was four years ago now.
I saw lots of opportunities from a digital and design point of view, where I could really make my mark. In my role it’s all about making technology easier for the end user really. When I was a graphic designer, one of the main things I tried to do was simplify things, to see how many elements I could take away from something and it still be recognizable. That put me in good stead for a career in UX because it’s about simplifying technologies and making them easier and accessible to people, so that stripping away... but it's still a recognizable product – it’s an ethos which I carry on and adopt at Morrisons.
These are really interesting times for Morrisons, as we venture into new digital areas, certainly new for Morrison's and for supermarkets as a whole. It's really exciting. We’re set up new teams to support the customer experience more fully and UX is at the heart of our drive to innovate.
“I joined Morrisons in 2014 with a marketing background, before moving into tech and becoming Head of Digital, and ultimately Head of Technology - Digital Customer Experience.
The scale of our retail operation, and the journey our business is on, presents some huge challenges around our brand, our marketing mix, and the way we use technology. Ultimately, our focus is on how we make shopping experiences better for our customers, and the pace we’re working at is incredible.
I love working with the tech team here. We’re continually thinking about our customers and how to solve the next problem, and it’s a constant journey of self learning and taking on new challenges.
That’s why we’re looking for people who are able to take a step back and think differently, and flexibly. It’s about joining our business on that journey we’re all on and being proactive enough to want to change the future.
When we talk about naturally fresher tech, that’s just what it is - it’s not forced digital, it’s using the very latest tech to do the right thing for our customers and colleagues, and figure out what naturally makes all of our lives easier.”
“As Head of Technology here at Morrisons, I look after our IT infrastructure in the cloud (mainly AWS and GCP), together with our data centres and our stores, logistics and manufacturing sites. My role also covers our networks - that’s site connectivity including wifi and mobile at all locations. And I’m responsible for quality assurance and testing, too.
Most, if not all of our business processes rely on IT services, which in turn rely on our infrastructure and networks to be performant and available. What’s more, the services we provide to our IT delivery teams are also fundamental to the delivery of all tech initiatives, too. And because the Morrisons approach to tech is all about getting as close to customer and colleague challenges as possible, it means we take the opportunity to travel so we can be available for store or site deployments as often as we can.
It also means I get to see the end to end results of our commitment to putting naturally fresher tech to work in all four corners of our business.
I joined Morrisons midway through the pandemic, and it was daunting at first especially when everyone was working remotely. But it only took a few short weeks to feel settled and get to know lots of people across the business. My team went out of their way to help me find my feet, to help me understand the Morrisons and IT landscape.
I’ve since discovered that there’s lots going on, and lots of opportunities to make a difference, too. One of the biggest things I’ve learnt is that people are genuinely proud to work for Morrisons. There’s a real team culture here that I think stands out above anywhere I’ve ever worked before.”
“I’ve been at Morrisons since 2012, but my first role wasn’t in tech. I spent 2 years as Trading Director before taking the lead at morrisons.com where I was responsible for growing our digital shopping experiences along with partners like Ocado.
Right now, there are huge opportunities in tech as we continue delivering on our Naturally Digital agenda, by making our products and services available to more people across more channels than ever.
The way we use technology is growing and evolving fast, and we’ve created the perfect home for people who are innovative and entrepreneurial, and who can think in creative ways. Being part of our tech team is all about building a deep understanding of retail at scale, and having the ability to turn big ideas into reality, fast.
It’s about being comfortable - not just with tech in general, but with the freshest tech in the world.”
