Online shopping at Morrisons is a big success story. We’ve experienced amazing growth. We’ve exceeded market share targets. We’re respected for our service and value. And we’ve won a place in our customers’ hearts, as a place they trust to buy their online groceries.
Delivering a great service
Our customer friendly website and app provide a great user journey and empower our customers to shop the way they want. We’re proud of our fantastic service from Market Street to your street. It’s all down to our retail know-how and in-house skills, mixing service delivery, data capture, trading, platform optimisation, web design and digital communication.
Click with our customers
100% focused on meeting the needs of our customers, we’re making Morrisons a genuine leader in online shopping. We’re growing our online business and building world-class e-commerce capabilities that will help to shape our future. If you can deliver an advantage at the heart of a dynamic team, we can offer you a variety of career routes.
Platform/Digital creative services
We make shopping at Morrisons.com enjoyable and hassle-free. We develop new ideas. We put our brand in the spotlight. We harness SEO and analytics. And we design, build and optimise our websites, apps, emails and social media.
As well as deciding what will sell well, we grow our business through smart merchandising, tactical promotions and attractive ‘always-on’ pricing. Working with suppliers to boost the sales of their products, our webshop team keeps busy, looking after images, prices, promotions, search, recommendations, product pricing and taxonomy.
Champions of great service, we put our customers at the heart of everything we do. We listen to their needs, respond quickly to feedback and constantly improve customer journeys. At the heart of our industry leading online and doorstep experience, our contact centre team and 1,500 drivers deliver a great service with a smile.
We bring together insight, intuition, predictive analytics and business knowledge from across our teams to make Morrisons.com faster and smarter. We create innovative order and supply plans. We improve picking and delivery. And we work with our partners to drive our performance and make our customer experience the best it can be.
“I’ve found that you’re pushed to find things that you think you might enjoy and go for it. I’ve always managed to come out getting what I wanted.”
Stefan MacKay - Online manager