NOW HIRING: We’re looking for lots of people to join us now in hourly paid roles across our logistics and manufacturing sites as we continue to #FeedTheNation.Find out more
Playing a role at the heart of our commitment to Feeding the Nation, our contact centre is the first point of contact for our customers. For our people in store who need support with maintenance, insurance and more. And for queries, questions, and information one our Doorstep Delivery service, too. In fact, there’s a real buzz behind our own doors here… and it’s not just from the phones.
Open for business, 365 days a year
Our contact centre is open for phone, email or web chat enquiries from 6.00am to 11.00pm, 7 days a week, 365 days a year. It’s the first place our customers turn to when they have a question about a store experience, an online shopping issue, a problem with a More card, or anything else. And it’s also the first place our people get in touch with when they need maintenance, insurance, or switchboard support in store, too.
It’s not just a big team - it’s a big family
With such a wide range of enquires to deal with, it’s no surprise that we need an equally wide range of people. Across our 200 strong team, you’ll find full and part time roles, lots of shift patterns, and loads of opportunities to work across different channels, develop a variety of skills, and even progress into management careers and specialist fields.
You don’t necessarily need contact centre experience to join us - we’ll train, support and encourage you to be your best. But one thing everyone has in common is that we’re always ready to listen, help and have great conversations with whoever gets in touch. We might be a big team, but it will always feel more like we’re one big family.
Our Doorstep Delivery service means no-one gets left behind
Our Doorstep Delivery plays a frontline role when it comes to Feeding the Nation. We make sure that no one gets left behind or goes without food, especially people who are isolating and shielding from the Coronavirus, as well as the Elderly and vulnerable.
Led by our Director of Local Solutions & Customer Service, and supported by Managers, Team Leaders, and a dedicated team of 60 call Agents, the team work remotely from the comfort of their own homes to provide the reassurance that our customers are looking for.
Being part of the team means making the most of a great work-life balance, while putting your naturally warm and chatty personality and engaging telephone skills to use from 8am ‘til 5pm
But most of all, it means being a friendly voice at the end of the phone line to people who really need it.
We’re here when people need us most
With the latest tech on tap, we’ve got everything we need to work here at the office or from home, and our own flexible approach means we really understand what our customers need from us.
For example, we’ve really made a difference during the COVID-19 pandemic. Our commitment to listening, and to making the magic happen, has helped thousands of people during an incredibly difficult time.
We all know that it’s important to create a buzzing atmosphere. But what’s even more important is that we’re always here when our customers - and our people - need us the most.
Customer Service Team Leader
After six years at Morrisons, Natalie left to have a baby, returning in a flexible part-time role. Now, she’s more certain than ever that her future lies with the business.
"They’ve helped me grow as a professional. My manager’s been there for me from the beginning and helped me to develop."
“As soon as you walk in you can feel the friendliness, the camaraderie. My team’s a great bunch and we all stick together.”
Elliot - Customer Service Assistant
Contact Centre Team Leader
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