NOW HIRING: We’re looking for lots of people to join us now in hourly paid roles across our logistics and manufacturing sites.

Find out more

Contact Centre

Our contact centre is an important point of contact for our customers and we look after our customers across all channels ensuring real variety in the role. We also support our stores  with a number of incoming channels.  

There’s a real buzz behind the doors here… and it’s not just from the phones.

Open for business, 365 days a year

Our contact centre is open for phone, web, written correspondence, social and live chat enquiries from 6.30am to 11.00pm, 7 days a week, 365 days a year. We’re the first place our customers turn to when they have a question about a store or an online shopping experience,  if they need support with their MyMorrisons account, or anything else. Our Doorstep delivery team takes orders from our customers who have no online capability getting deliveries directly to their doors.   We also support our stores on a number of incoming channels.

It’s not just a big team - it’s a big family

With such a wide range of enquiries to deal with, it’s no surprise that we need an equally wide range of people. Across our 400 strong team, you’ll find full and part time roles, lots of shift patterns, and loads of opportunities to work across different channels, develop a variety of skills, and progress into management careers and specialist fields.    With our contact centre based in our head office future career opportunities are wide in scope.     We work a mix of home and office working dependent on support and circumstances giving a wide variety of work options.  

You don’t necessarily need contact centre experience to join us - we’ll train, support and encourage you to be your best. But one thing everyone has in common is that we’re always ready to listen, help and have great conversations with whoever gets in touch. We might be a big team, but it will always feel more like we’re one big family.

With the latest tech on tap, we’ve got everything we need to work here at the office or from home, and our own flexible approach means we really understand what our customers need from us. 

Natalie

Customer Service Team Leader

After six years at Morrisons, Natalie left to have a baby, returning in a flexible part-time role. Now, she’s more certain than ever that her future lies with the business.

"They’ve helped me grow as a professional. My manager’s been there for me from the beginning and helped me to develop."

Elliot_Moxon.jpg

“As soon as you walk in you can feel the friendliness, the camaraderie. My team’s a great bunch and we all stick together.”

Elliot - Customer Service Assistant

Hear from our people
Envelope

Our Head Office Retail team put out around 90 different communications every week.

People

Our Head Office Retail team of around 30 people supports 492 stores

Donate

We enable our colleagues to donate to charities tax free through payroll.


Matching results:

Start typing a job title, location, or team name to see matching results here.

Keep typing - there needs to be at least 4 letters to match jobs.

Current jobs:

Sorry - No jobs match your search term - try a different keyword?

Pages from this site:

Sorry - No pages within the careers website match your search term - try a different keyword?

or

NOW HIRING: We’re looking for lots of people to join us now in hourly paid roles across our logistics and manufacturing sites.

Find out more

If you'd like to see all available roles that we're currently recruiting by region or team, choose below: