People Manager - Learning & Development (FTC)
12 Month FTC
Reports To: Senior People Manager L&D
About the Role
We’re looking for a dynamic and experienced People Manager to join our team at Morrisons. In this key role, you will manage Retail L&D plans across all stores, working with the Retail leadership team to provide L&D solutions to drive capability that delivers operational business needs.
You will work with senior stakeholders across both central functions and in the broader retail team to agree on training requirements, capacity, and prioritisation for all L&D work landing in stores as well as supporting business change projects with the right L&D solution to land change successfully. Your work will cover technical, safe & legal, behavioural, and talent development at all work levels including providing and reviewing MI to identify potential risks/opportunities and work with the retail team to mitigate any potential risks.
What You’ll Do
As a L&D People Manager, you will lead a team who are responsible for the L&D interventions across Customer, Store Operational Process, Safe & Legal, Market Street and Cafe to enable our business strategy. Your key responsibilities include:
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L&D Scoping, Planning & reviewing: Work with various stakeholder groups to scope L&D projects, work with the broader L&D team to ensure effective design and delivery of L&D solutions to be delivered across the retail estate.
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Prioritisation & Requirements: Design prioritisation criteria and processes to support the planning of multiple projects driven by the centre. You will ensure all training requirements are defined to reflect customer needs and prioritise them based on business benefit in line with our business strategy.
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Training Delivery & Standards: Manage the content of technical, safe & legal, and behavioural training. You will specifically work with Technical team subject matter experts to maintain safe and legal training, ensuring risk is managed and unnecessary cost is avoided.
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Leadership & Coaching: Role model coaching for engagement and leadership to drive standards in every store. You will also support the conversion rates for Leadership School and drive continuous improvement.
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Stakeholder Management: Work with various stakeholders from the wider people team, central functions and store teams and the L&D Design team to plan and manage all training requirements for projects. You will communicate progress and tracking from definition to delivery and evaluation with all internal stakeholders.
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Evaluation & Feedback: Build frameworks for feedback and review for all Colleague and Manager training, ensuring clear learning outcomes are defined and measure the return on investment of all learning interventions.
Key Relationships
You will fit into the structure reporting to the Senior People Manager, working alongside the Retail People team. You will work closely with:
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Senior People Team in Retail
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Retail Support Office
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Central Category SMEs
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Leadership team stakeholders with Retail requirements
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L&D Design Manager/Team
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Apprenticeship Manager/Team
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Leadership School Manager
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Technical Subject Matter Experts
About you
You’ll be an L&D professional with a detailed understanding of retail operations You will have:
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Sector Knowledge: A good understanding of L&D initiatives in Retail, as well as L&D process and design principles.
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Data Expertise: Proven ability in designing and using MI (Management Information) to drive insight.
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Influence & Coaching: You are a highly skilled influencer with exceptional coaching abilities.
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Project Management: Strong planning and coordination skills with effective project management experience.
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Experience:
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Working with and influencing senior stakeholders.
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Delivering cultural change through other teams.
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Designing and setting up new processes to govern work.
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Implementing large training initiatives for colleagues at multiple levels.
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Strong line Manager capability
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About us
Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain. Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly.
Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking. We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.
Some of the benefits you can expect are as follows:
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15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member
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Annual bonus scheme
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Generous holiday entitlement
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Company pension contributions
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Private healthcare
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Perks with over 850 retailers
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Free parking onsite
Reward & Benefits
We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.
Plan your journey
Hilmore House (Head Office), Bradford, United Kingdom, BD3 7DL
Learning and development is at the heart of our business
As you can imagine, Morrisons is a busy place to be. There’s lots going on - processes, changes, new initiatives, different ways of working. And that’s just on a Monday morning.
It means there’s a lot to learn. But learning isn’t just about understanding what’s involved in day-to-day workloads. It’s also about growing and developing in your career, too. That’s why we’ve made sure that learning and development is at the heart of our business. We’re here to make sure everyone has everything they need to be their best - and to go as far as they want.
Our DE&I workstreams
We're proud to have a diverse group of colleagues working here. We want everyone to feel valued in an environment where we promote respect, where they feel a sense of belonging, and feel celebrated as individuals.
These are the moments that matter to them - and they matter to us, too.
Everyone is welcome to get involved in our Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers workstreams, too. They’re designed to help us better reflect our customers, colleagues, and communities so we can become an even more inclusive business.
As a business, we love bringing people together. And we think it’s one of the biggest reasons to be part of our team.
Our Process
We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves.
Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing resourcing@morrisonsplc.co.uk.
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1
Find an opportunity that's right for you
Once you've found a role that's right for you, you can apply via this site. If it's your first time applying with us then we'll need all your essential information and we might ask you to upload your most recent CV. If you've applied for roles with us before then we should recognise you and you won't need to share these details again, unless something has changed that you need to update us on.
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2
Online Assessment (Customer Assistant roles)
After your application, we might send you an e-mail and ask you to complete an online assessment. This is typically a situation judgement test where we'll ask you ten questions with mutliple choice answers and takes around 10-15 minutes to complete. The questions will give you a feel for the types of scenarios you might encounter working in our stores - think customer first.
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3
Let's find out more
For some of our stores and site roles, if you've been successful with your application we might just e-mail and ask you to book a slot for your interview. For other roles our resourcing team will get in touch with you to find out a bit more about you and why you applied. They'll also answer any questions you might have about us and the role. After all, it's a two way process!
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Interview
Our interviews are typically face to face but can sometimes be virtual. Don't worry, we'll advise either way. Your interview can differ depending on the role or team. Part of the interview may include some competency questions against our Ways of Working (listed below).
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Final Stage
With some of our roles there might be a second interveiw. This tends to be for roles in our Head Office and some salaried positions across our stores and sites. As part of this second stage, we might ask you to complete a task, such as a SWOT analysis or something similar, and present it back during the interview. This helps us understand your approach and thinking about the role.
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Decision
Our resourcing team or the store or site you've applied to will be in touch with you as soon as they can to let you know the outcome. If you've been successful we'll share the details of our offer with you and follow up with everything you need on e-mail.
Ways of Working
Our Ways of Working are like a set of values that define our core beliefs, guide decision-making, and shape our culture and how we operate.
Customer First - I care about our customers and do everything I can to meet their needs
Teamwork - I always play my part in the team, and I recognise we go further together
Working Freely in a Framework - I’m trusted to make my own decisions and encouraged to improve things for customers and for us
Care and Respect - We care more and try harder; for each other, for everyone around Morrisons
Listen and Respond - I take the time to talk with and listen to colleagues and customers, and always do the right thing for the them
Grow Sales, Low Cost - I understand my part in the end-to-end process and look for ways to drive improvement
Life at Morrisons offers more than you imagine.
We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.
Discover Head Office at Morrisons
Our stores aren’t the only place where the magic happens. You’ll find a proper buzz at Head Office in Bradford, too. This is where support for store colleagues begins, from those big board decisions on our business processes, right down to thinking up new ideas to help support our colleagues.
But what we love most about Head Office is that there are more functions than you probably imagine - from trading to marketing, finance to tech, and HR to property. And we all work together to make sure our stores and manufacturing & logistics sites have everything they need to succeed.
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