Convenience Operations Manager
As a Convenience Operations Manager, you are responsible for the continuous improvement of all Convenience and Post Office operations, including commerciality, our customers and their communities, our colleagues, and safe and legal routines. You will drive successful improvement plans across stores, holding Store Managers accountable to deliver change programmes and execution that lands right first time. By maintaining a strong presence in the region, you will improve Store Manager leadership capability by coaching, challenging, and influencing management teams to drive great standards through efficient ways of working.
This role is accountable for the successful delivery of execution plans and projects in circa 20-35 stores with approximately £1m weekly takings. You will lead a team of Store Managers collaborating cross-functionally with Central Support, People Services, and wider Hilmore stakeholders to ensure optimum operational focus and profitability.
This role is a remote role, where you will be travelling to the stores within your area 5 days a week.
Some of your responsibilities will include:
-
Leading and landing change programmes and retail execution to ensure they are well-planned and successful.
-
Improving Store Manager leadership capability by coaching, challenging, and influencing management teams.
-
Using customer insight and data sets to identify improvement opportunities at an area and store level, driving changes to increase sales and reduce complaints.
-
Ensuring stores are safe and legal, creating and following up on plans where non-conformance is identified.
-
Owning the regional talent and succession plan to ensure a future pipeline of Store Managers and minimise vacancies.
-
Driving continuous improvement of all colleague management metrics, including absence, holidays, and labour controls.
-
Building strong relations with the Support Office and wider stakeholders to remove barriers and simplify ways of working.
-
Working strategically to plan weekly, periodically, and up to 2 years ahead for the Area.
-
Driving quantifiable improvements on all cost lines to ensure budgets are delivered at both Store and Area levels.
-
Continually growing sales, engaging, inspiring, and coaching store management teams to deliver exceptional standards.
About you
For this role, we’re looking for someone who has:
-
Substantial retail and operational expertise across the convenience sector, with both field and remote management experience.
-
Strong commercial acumen to develop operational improvement plans and a sound awareness of local competitor activity.
-
A proven history of delivering significant improvement plans across Sales, Operations, Colleague, Costs, and Customer Service.
-
Exemplary communication and influencing skills with experience in presenting to senior stakeholders.
-
Strong coaching skills and the ability to translate a strategic plan into an achievable action plan.
-
Proven ability to plan and lead substantial change projects with well-developed influencing skills.
-
The ability to generate innovative ideas and drive performance improvement across the region.
-
Significant experience as both a Store Manager and Area Manager (Essential).
-
A proven record of delivering sales targets and managing cost controls.
-
Computer literacy and the ability to manage extensive travel requirements.
This role is open exclusively to internal colleagues who have been formally placed under consultation. Applications from other colleagues will not be considered at this stage.
While we are committed to supporting colleagues during this period, applicants will still be required to demonstrate that they meet the essential criteria for the role as part of the selection process.
Selection Criteria:
Candidates for this role must have previous Area Manager experience or have served as a Store Manager at WL4 or above. In addition, at least one of the following three criteria must be met:
-
Achieved at either a 2:3, 3:2 or 3:3 in their most recent performance review
-
Have already completed (or be currently enrolled in) Leadership School at work level 5
-
Have previously been in a role at work level 5.
All applicants currently in a work level 5 role will be considered.
All colleagues who meet the above criteria will be invited to interview.
Interview Process:
For Work Level 5 or above colleagues
Candidates applying for this role will complete an interview following the structure below:
-
Pre-prepared SWOT focusing on Convenience
-
3 competency questions based on our ways of working
Interview duration: 1 hour
Promotions
Candidates applying who aren’t currently a Work Level 5 colleague will complete a Leadership School Assessment as part of the same interview, which follows the structure below:
-
Pre-prepared SWOT focusing on Convenience
-
Pre-prepared Presentation on personal development
-
3 competency questions based on our ways of working
Reward & Benefits
We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.
Plan your journey
Braehead Way, Aberdeen, United Kingdom, AB22 8RR
Learning and development is at the heart of our business
As you can imagine, Morrisons is a busy place to be. There’s lots going on - processes, changes, new initiatives, different ways of working. And that’s just on a Monday morning.
It means there’s a lot to learn. But learning isn’t just about understanding what’s involved in day-to-day workloads. It’s also about growing and developing in your career, too. That’s why we’ve made sure that learning and development is at the heart of our business. We’re here to make sure everyone has everything they need to be their best - and to go as far as they want.
Our DE&I workstreams
We're proud to have a diverse group of colleagues working here. We want everyone to feel valued in an environment where we promote respect, where they feel a sense of belonging, and feel celebrated as individuals.
These are the moments that matter to them - and they matter to us, too.
Everyone is welcome to get involved in our Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers workstreams, too. They’re designed to help us better reflect our customers, colleagues, and communities so we can become an even more inclusive business.
As a business, we love bringing people together. And we think it’s one of the biggest reasons to be part of our team.
Our Process
We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves.
Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing resourcing@morrisonsplc.co.uk.
-
1
Find an opportunity that's right for you
Once you've found a role that's right for you, you can apply via this site. If it's your first time applying with us then we'll need all your essential information and we might ask you to upload your most recent CV. If you've applied for roles with us before then we should recognise you and you won't need to share these details again, unless something has changed that you need to update us on.
-
2
Online Assessment (Customer Assistant roles)
After your application, we might send you an e-mail and ask you to complete an online assessment. This is typically a situation judgement test where we'll ask you ten questions with mutliple choice answers and takes around 10-15 minutes to complete. The questions will give you a feel for the types of scenarios you might encounter working in our stores - think customer first.
-
3
Let's find out more
For some of our stores and site roles, if you've been successful with your application we might just e-mail and ask you to book a slot for your interview. For other roles our resourcing team will get in touch with you to find out a bit more about you and why you applied. They'll also answer any questions you might have about us and the role. After all, it's a two way process!
-
4
Interview
Our interviews are typically face to face but can sometimes be virtual. Don't worry, we'll advise either way. Your interview can differ depending on the role or team. Part of the interview may include some competency questions against our Ways of Working (listed below).
-
5
Final Stage
With some of our roles there might be a second interveiw. This tends to be for roles in our Head Office and some salaried positions across our stores and sites. As part of this second stage, we might ask you to complete a task, such as a SWOT analysis or something similar, and present it back during the interview. This helps us understand your approach and thinking about the role.
-
6
Decision
Our resourcing team or the store or site you've applied to will be in touch with you as soon as they can to let you know the outcome. If you've been successful we'll share the details of our offer with you and follow up with everything you need on e-mail.
Ways of Working
Our Ways of Working are like a set of values that define our core beliefs, guide decision-making, and shape our culture and how we operate.
Customer First - I care about our customers and do everything I can to meet their needs
Teamwork - I always play my part in the team, and I recognise we go further together
Working Freely in a Framework - I’m trusted to make my own decisions and encouraged to improve things for customers and for us
Care and Respect - We care more and try harder; for each other, for everyone around Morrisons
Listen and Respond - I take the time to talk with and listen to colleagues and customers, and always do the right thing for the them
Grow Sales, Low Cost - I understand my part in the end-to-end process and look for ways to drive improvement
Life at Morrisons offers more than you imagine.
We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.
Discover Head Office at Morrisons
Our stores aren’t the only place where the magic happens. You’ll find a proper buzz at Head Office in Bradford, too. This is where support for store colleagues begins, from those big board decisions on our business processes, right down to thinking up new ideas to help support our colleagues.
But what we love most about Head Office is that there are more functions than you probably imagine - from trading to marketing, finance to tech, and HR to property. And we all work together to make sure our stores and manufacturing & logistics sites have everything they need to succeed.
Meet the Recruiter
Related Vacancies
